The UK’s top consumer magazine, Which?, has warned that trusting global online travel sites risks “dodgy refund policies and non-existent customer service” and that it is not the money-saver that many customers assume.
The study challenges the notion, fuelled by the growth of on-line information, that if travellers do all the planning themselves they will save money.
Which? has also concluded that package holidays are likely to work out cheaper than DIY bookings.
Packaged trips also offer far greater protection if a holiday hits problems because of coronavirus restrictions or because their airline or hotel goes bankrupt, Which?…
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